Rules regarding service providers under the terms of a personal directive
A service provider is defined by the Act as someone who carries on a business or profession that provides personal service to individuals that requires a personal decision from the individual before the service can be provided. For example, health care workers would be providing a service that requires a decision from an individual before the service can be provided. The Act grants service providers the authority to provide personal services as long as it is done in accordance with the Act.
The Personal Directives Act provides rules that govern the provision of personal services contained in a personal directive.
Where a personal directive is in effect the service provider must follow relevant instructions of the agent, or if there is no agent or the agent is unwilling to act, follow the instructions of the directive.
If there are no clear instructions in the directive and no agent that is available or willing to act, the service provider must contact your nearest relative. If there is no relative the service provider must then contact your legal representative.
The legal representative is an attorney under the Powers of Attorney Act or a guardian or trustee under the Dependent Adults Act. If there is no legal representative, the Public Guardian must be contacted.
Even though it may have already been determined that you lack capacity to make personal decisions, the service provider is under a continuing duty to ensure that you do not have capacity.
If the service provider feels that you have regained capacity, he or she must inform the agent under the directive before acting on a decision made by you. The agent can give permission for the service provider to act on the decision.
If the agent does not give permission for the service provider to act, the service provider would have to ask a court for directions on your capacity before acting on your personal decision.
A service provider has a duty to check that someone claiming to be an agent with authority to give the service provider permission to act, does in fact have that authority. That can be checked, for example, by seeing identification evidence of the agent and by checking the terms of the personal directive.
A service provider is protected by the Act against any liability for acts carrying out the terms of the directive which are taken in good faith. The service provider is also protected from liability where you changed or revoked the directive or the authority of the agent without the knowledge of the service provider.
Providing medical service in an emergency situation
The Personal Directives Act gives health care practitioners permission to provide emergency medical services to a person who appears to lack mental capacity in a situation where:
- the personal directive cannot be found
- a designated agent cannot or is not willing to make a decision
- the agent cannot be found after reasonable effort and the personal directive does not contain clear instructions
- the personal directive does not appoint an agent and does not contain clear instructions
After providing the emergency medical service, the health care practitioner must try to contact in the following order:
- an agent or guardian,
- the nearest relative,
- the maker of the directive's legal representative, or
- the Public Guardian.
The legal representative is an attorney under the Powers of Attorney Act or a guardian or trustee under the Dependent Adults Act.
Offence
It is an offence to intentionally destroy, steal, hide, or alter a personal directive or a document that revokes a personal directive without the consent of the maker of the directive. The offence carries a fine of up to $10,000.
It is also an offence to require a person to make a personal directive as a condition for obtaining residential accommodation or for continuing to live in residential accommodation. The offence carries a fine up to $10,000.
Return to More on Personal Directives
Updated: October 14, 2003
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